Refund policy
Returns & Refunds
Acorn Golf sells course equipment in two ways: ready-to-buy items, purchased directly through the website and shipped from stock, and made-to-order items, built to your course's specification and confirmed by quote. Because these work differently, they're covered by different return terms below.
Ready-to-buy items
If you're not happy with a ready-to-buy item, let us know within 30 days of delivery and we'll sort a refund, replacement or exchange — whichever suits best.
- The item needs to be unused and in the condition it arrived in, with original packaging where possible.
- If you're returning an item because you've changed your mind, return postage is at your own cost. If the item's faulty, damaged in transit, or not what you ordered, we'll cover it — see "Faulty or incorrect items" below.
To start a return, email orders@acorngolf.com with your order number and we'll confirm the next steps. Once we've received the item back, we'll issue your refund within 14 days, in line with the Consumer Contracts Regulations 2013.
Made-to-order items
Made-to-order equipment — bespoke signage, made-to-spec furniture, branded runs and similar — is built specifically for your course once your quote is confirmed. Because of this, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply once production has started, as these regulations don't cover goods made to a customer's specification or clearly personalised.
If you need to cancel or change an order, contact us as soon as possible at orders@acorngolf.com. How much of the order can be changed or refunded depends on how far it's progressed — we'll always tell you plainly where things stand before you commit to a quote.
This doesn't affect your right to a repair, replacement or refund if a made-to-order item arrives faulty or doesn't match the specification you agreed — see below.
Faulty or incorrect items
Whether an item was bought online or made to order, if it arrives faulty, damaged, or doesn't match what was agreed, you're covered under the Consumer Rights Act 2015. Email orders@acorngolf.com with photos and your order details and we'll arrange a repair, replacement or refund. Nothing in this policy affects your statutory rights.
Payments
Ready-to-buy items are paid for in full at checkout, using the payment methods shown there. Made-to-order orders are confirmed once we've received payment against the invoice we send following your quote.
If you're paying from outside the UK in a currency other than GBP, your card provider will convert the charge at their prevailing exchange rate at the time of payment; this may vary from the price shown.